A representative cut of automotive transformation work the Trinexa team has been part of — across IS-Auto implementation, aftersales digital, OEM integration and VSS programmes. Client names withheld in line with standard referencing practice.
Automatic Number Plate Recognition integrated across 11 touchpoints — 8 entry, 1 wash, 2 exit — wired into Azure cloud, SAP DBM, the eVHC mobility app, a real-time security dashboard and digital display panels. Automatic barrier opening for appointment vehicles with personalised welcome messaging. Engagement undertaken with a top-3 UAE conglomerate's tier-1 brand portfolio.
Three customer lounges — common, receiving, delivery — equipped with web-based real-time vehicle status displays integrated to SAP DBM events. Engagement contributed to reduced customer wait time at reception and delivery, lifted CSAT, and standardised the customer experience across the brand network.
Multi-brand, multi-country aftersales systems programme covering 10+ brands across the UAE and international entities in Qatar, Oman and Sri Lanka. Multi-vendor governance, sustained delivery cadence with 60+ critical requirements completed in a financial year, full P&L accountability for IT effort against business cases.
Impact analysis of approved aftersales requirements against an upcoming S/4HANA migration. Identified initiatives already covered as standard VSS features — informing business management decisions on which programmes to scope down or defer. Contributed to programme cost optimisation and reduced duplicate-build effort.
Post go-live stabilisation and enhancement delivery on SAP DBM, MRS and SD covering new vehicle sales and service, heavy equipment, Rent-A-Car, used vehicle trade-in and spare parts. Functional specifications for change requests, defect resolution, integration testing and sustained hypercare support through multiple enhancement cycles.
Two years embedded in the IS-Auto programme of a major UK automotive retail group on the sales and aftersales tracks. Specification, change request delivery, defect resolution and integration with COPA / FI — including the warranty, recall, sub-order and package modules. Hypercare through multiple enhancement releases.
Greenfield IS-Auto implementation for a leading Indian commercial vehicle joint venture. Enterprise structure design, sales / aftersales / MRSS configuration, workshop processing, multi-resource scheduling, time recording with HR functionalities, end-user training. Senior demos to client management throughout the programme.
Recent presales work in the VSS space across MENA and APJ — brand-specific demo configuration, RFP authorship, discovery workshops, solution maps for sales and rentals, partner enablement webinars. This is the experience layer informing Trinexa's VSS advisory practice.
Client names withheld pending written referencing permission. Full references provided to qualified prospects under NDA.